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Chief Information Officer

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Please see Special Instructions for more details.

Preference will be given to applications received prior to 11/26/2017. It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete. Resumes WILL NOT be accepted in lieu of a completed application. Attached transcript must show degree conferred/awarded.

Posting Details

Position Information

Position Title Chief Information Officer
Job Description Summary


The Chief Information Officer (CIO) will provide technology vision and leadership in the development and implementation of the college wide information technology (IT). The CIO will lead the college in planning and implementing information systems to support business operations and achieve more effective and cost beneficial college wide IT operations. Additionally, the CIO:
• Provides strategic and tactical planning, development, evaluation, and coordination of the information and technology systems.
• Facilitates communication between staff, management, vendors, and other technology resources within the college.
• Oversees the back office computer operations including local area networks and wide-area networks as applicable.
• Responsible for the management of multiple information and communications systems and projects, including voice, data, imaging, and office automation.
• Designs, implements, and evaluates the systems that support end users in the productive use of computer hardware and software.
• Develops and implements user-training programs.
• Oversees and evaluates system security and back up procedures.


1. Management of college wide information systems.

2. Develop strategic relationships with and assess the IT needs of all stakeholders across the college and develops an understanding of current and future requirements.

3. Leads the development and implementation of an IT Strategic Plan that aligns with the college’s strategic plan.


4. Approves, coordinates and controls all projects related to selection, acquisition, development and installation of major information systems for the college. Provides advice on evaluation, selection, implementation and maintenance of information systems, ensuring appropriate investment in strategic and operational systems. Evaluates systems to measure their success.

5. Reviews all hardware and software acquisition and maintenance contracts, soliciting involvement and participation of other management team members as appropriate.

6. Develops and maintains college policies and standards aimed at maximizing effectiveness and minimizing costs related to the acquisition, implementation and operation of IT systems.

7. Develops, when possible, master purchase or lease agreements for hardware, software, maintenance and telecommunication services.

8. Develops and monitors the approved annual operating and capital budgets for information and technology systems.

9. Maintains contact with IT suppliers and maintains knowledge of current technology, equipment, prices and terms of agreements to minimize the investment required to meet established service levels. Evaluates alternatives, performs appropriate cost benefit analysis, and recommends solutions that maximize effectiveness and minimize costs commensurate with acceptable risks.

10. Manages relationships with vendors for sales, service and support of all information systems and technology. Maintains problem logs, documenting system errors or defects. Serves as the primary contact to software, hardware and network-related vendors, consultants, and partners.


11. Responsible for the technology vision and planning process that will regularly evaluate existing technology, information systems, and staffing, research new solutions and technologies and recommend changes.

12. Responsible for planning, development, evaluation, coordination and management of the information and technology systems for the college. This includes telephones, data imaging, practice management systems, and office automation.

13. Develops and enforces policy and procedures to ensure the protection of the IT assets and the integrity, security and privacy of information.

14. Oversees the linkage between external technology systems (e.g. government, vendors and other organizations) and the college’s IT resources; including systems for electronic data exchange.

15. Recommend changes to software applications based on analysis of their impact to all user’s requirements.

16. Gather and analyze changing requirements of users and develop effective and feasible ways to satisfy user requirements.


17. Promotes and oversees relationships between the college network’s IT resources and external entities (e.g., government, vendors, researchers, and other organizations).

18. Ensures that all information systems and networks operate according to internal standards, external accrediting agency standards, regulatory agencies and legal requirements, including FERPA.

19. Develops and maintains the systems architecture, defining standards and protocols for data exchange, communications, software and interconnection of college network information systems.

20. Coordinates and manages reporting needs and data analysis for the college. Ensures that the gathering, processing, distribution and use of pertinent information required by management to make decisions occur in a timely, accurate and cost effective manner.

21. Manages the system that provides training and support to end users.

22. Develop and maintain system recovery plan in the event of power failure, damage to system, etc.

23. Facilitate correction of any system failures, contact point for computer problems.

24. Oversee the development, maintenance, and communication of systems documentation, policies, and procedures.


25. Supervises the development and maintenance of user documentation, including complete user manuals, FAQs and help files.

26. Communicates IS/IT plans, policies and technology trends throughout the college, including management groups and professional staff.

27. Develop, implement and maintain comprehensive user training program. Provide directly or arrange new user training and advanced training for existing users.

28. Update documentation and on-line help facilities.


29. Evaluate the allocation of IT resources (people and systems) that are managed centrally and distributed in departments; prepare and recommend a plan for the most appropriate structure and allocation of resources for serving the IT needs of the institution.

30. Leads the members of the IT team including hiring, training, supervising, evaluating and dismissal, as necessary. Assure that the duties and roles assigned will be performed during vacations, illnesses, and other cases where staff members are not available.

31. Identifies and addresses professional development needs of IT personnel.

32. Perform other duties as assigned.

Qualifications Desired

Significant experience in a higher education setting is desirable, specifically in technology and information systems serving the mission of the college community.

A Master’s degree in a related field is highly desirable.

Experience Required

Minimum of 5 years of progressive experience with increasing responsibilities for management and support of information systems and information technology, direct management of a major IT operation is preferred. Significant experience in a higher education setting is desirable, specifically in technology and information systems serving the mission of the college community. Experience should also include exposure to both shared and outsourced solutions, as well as support of in-house information and communication systems in a multisite environment. Specific experience with practice management and financial management information systems is a plus. The ideal candidate will also have:

• Familiarity with desktop, notebook, handheld, and server computer hardware.
• Familiarity with local and wide area network design, implementation, and operation.
• Familiarity with operating systems such as Windows, Unix, and Linux.
• Knowledge of various office productivity software programs such as word processing, databases, spreadsheet programs, and communications software.
• Familiarity with various computer peripherals such as printers, monitors, modems and other equipment.
• General knowledge of business processes and their interrelationship gained through three or more years of related experience.
• Ability to analyze and resolve complex issues, both logical and interpersonal.
• Effective verbal and written communications skills and effective presentation skills, all geared toward coordination and education.
• Ability to negotiate and defuse conflict.
• Self-motivator, independent, cooperative, flexible, creative.
• Current drivers license and access to reliable transportation; ability and willingness to travel when necessary.

Requires a bachelor’s degree in Computer Science, Business Administration or a related field or equivalent experience. A Master’s degree in a related field is highly desirable.

Comprehensive knowledge of:
• Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues. These include, but are not limited to, knowledge of strategic and operational planning, personnel administration, federal, state and local laws, marketing, financial and cost analysis, and trends in higher education administrative theory and practice.
• Data processing methods and procedures, and computer software systems
• Systems design and development process, including requirements analysis, feasibility studies, software design, programming, pilot testing, installation, evaluation and operational management
• Business process analysis and redesign
• Design, management, and operation of managed IT systems

Proven skills in:
• Negotiating with vendors, contractors, and others
• Budget preparation and monitoring
• Planning and organizing
• Management and leadership
• Communication

Demonstrated ability to:
• Relate to all levels of the user community
• Be a team player that motivates and educates other team members
• Plan, implement and support systems in a complex environment
• Set and manage priorities
• Comprehend complex, technical subjects
• Translate technical language to lay audiences
• Link and apply complex technologies to business strategies

Type of Position Professional
Department Information Technology
Full-time or Part-time? Full Time
Status 12 Months
Degree Required Bachelor
Degree Preferred Masters
Salary $81,491.00 - $99,930.00
Estimated Hours per Week 40

Posting Detail Information

Posting Number 13-00434
Open Date
Close Date
Open Until Filled Yes
Special Instructions Summary

Preference will be given to applications received prior to 11/26/2017.

It is important that your application show all the relevant education and experience you possess. Applications may be rejected if incomplete. Resumes WILL NOT be accepted in lieu of a completed application.

Attached transcript must show degree conferred/awarded.

Quick Link

Posting Specific Questions

Required fields are indicated with an asterisk (*).

  1. How did you hear about this employment opportunity?
    • Other Job Board
    • Our Website
    • Advertisement/Publication
    • Personal Referral
    • Facebook

Requested Documents

Required Documents
  1. Resume/CV
  2. Cover Letter
  3. Unofficial Transcripts
Optional Documents
  1. List of References
  2. Reference Letter 1
  3. Reference Letter 2
  4. Reference Letter 3
  5. Link to Portfolio
  6. Other Documents